Complaint Procedure

SSS Compliance Services Ltd. is committed to delivering high-quality service to all customers and members. We take all complaints seriously and will conduct a fair investigation to address your concerns. If you are dissatisfied with our service, please inform us so that we can improve our standards.

How to Submit a Complaint:

Please send a detailed complaint to:

• Email: admin@ssspassport.co.uk

Next Steps:

1. Acknowledgment: We will acknowledge your complaint within 5 working days and may request further information to assist in our investigation.
2. Logging the Complaint: Your complaint will be logged in our CRM system within 1 working day of receipt.
3. Investigation: We may need additional information from you and will request a report from the staff member involved regarding the complaint to gather all necessary information.
4. Response: A detailed response will be provided to you within 5 working days after the completion of our investigation.
5. Further Review: If your complaint remains unresolved, it will be escalated for further review by senior management.

Timeframe Extensions:

If we need to extend any of the timeframes mentioned above, we will inform you promptly and explain the reasons for the delay.